Policies
Shipping & Returns
Shipping Rates
| Region | Standard | Express | Free Over |
|---|---|---|---|
| Australia | $9.95 AUD 3-5 business days | $19.95 AUD 1-2 business days | $100 AUD |
| Europe | $14.95 AUD 7-12 business days | $29.95 AUD 3-5 business days | $150 AUD |
| Asia | $12.95 AUD 5-10 business days | $24.95 AUD 3-5 business days | $150 AUD |
| USA & Canada | $14.95 AUD 10-15 business days | $29.95 AUD 5-7 business days | $150 AUD |
| Rest of World | $19.95 AUD 10-20 business days | $34.95 AUD 5-10 business days | $200 AUD |
Returns Policy
We want you to love your decanted piece. If something isn't right, we accept returns within 30 days of delivery.
To be eligible for a return, items must be:
- Unworn and unwashed
- In original packaging with all tags attached
- Free from any damage, stains, or alterations
Limited edition items are final sale and cannot be returned or exchanged unless defective.
To initiate a return, email returns@decanted.co with your order number. We'll process your refund within 5-7 business days of receiving the returned item.
Exchanges
Need a different size? Exchanges are free for Australian orders. For international exchanges, return shipping is on us — you just cover the new shipment.
Subject to availability — if your preferred size has sold out, we'll process a full refund instead.
Still have questions? Check our FAQ or email hello@decanted.co